Refund policy

GoAstrologer is committed to 100% user satisfaction and allow for refunds if the user is not satisfied.

Refund Window

User Type Days Refund Free reading Comments
New 0-6 _Y Refund available.
New 7+ _N _Y No refunds, free reading from alternate astrologer available.
Repeat 0-6 _N _Y Repeat users* will only get alternate readings.
Repeat 7+ _N _N No refunds or free readings after 7 days.

Repeat Users: We define repeat users as the users who have paid for 2 or more readings.

Terms

  • Refunds will be available for a period of 7 days for new users.
  • We reserve the right to delete the answer and/or the review associated with the refunded order.
  • We reserve the right to decline any further questions from the user / DoB requesting the refund.
  • Refunds are processed by the payment processor itself and take around 5-7 days to reach the user's bank account.

How to claim refund

  • Click on the Receipt link on your answer page. This takes you to the payment receipt page. Enter your reason and request refund or alternate reading
  • If you are a repeat user, then you can use the same form to request for an alternate reading.