FAQ for users

Who are the listed astrologers ?

GoAstrologer is a online platform for astrological advice. The listed astrologers have joined to help you answer any astrological queries. As of Jun 2018, there are 1000+ astrologers listed on our platform.

When do I pay ?

You pay AFTER the astrologer has submitted the reading, and if you wish to read the FULL answer. The fees currently is ₹199.

Why should I pay for a reading ?

We pay money to astrologers as well to maintain quality infrastructure. So we have to charge a fees from users.

How much time does this take ?

Once you have successfully placed an order, one of our astrologers will answer your question. The average question is answered within 10-12 hours. However on days with heavy backlog (or holidays/weekends) it could take longer. If you have specified a specific astrologer it can take a lot longer. 95% of questions are answered within 48 hours.

What kind of questions can I ask ?

Please be as specific as possible. Include all details - however mundane. Please avoid questions that are unclear or overly broad. Please avoid multiple questions in a single order. Please take care to check all details - especially birth date, birth time (am or pm) and location.

I clicked on the pay button but am unable to make a payment.

Please try again later. Sometimes astrologers are editing the answers so the payment gets disabled. At other times there are errors in the email / phone no. Sometimes the payment processor is down. If the error persists, please contact us.

I successfully made a payment but still can't read the answer.

Please be patient. There are times when the payment processor does not inform the website about the payment. We will look into it and fix the issue in a couple of hours. Please feel free to contact us.

Can I edit/update the question after I submitted it ?

Yes you can update it by contacting us. If the astrologer has answered the question already, you cannot make any edits.
In some cases when the astrologer needs more information, you will be allowed to edit the question by clicking on the "Edit question" button.

Are my payment details secure ?

We use Instamojo for our payment processing. Instamojo is trusted by 200,000 merchants and millions of users. While making a payment, you are transferred to the Instamojo site where the processing takes place. GoAstrologer (or Instamojo) never stores any financial details (card no, netbanking etc) on our servers. Your payment details are very safe.

I do not have a credit card / bank account. How do I pay ?

If you are unwilling or unable to pay, you can try to win a FREE reading.

Can the astrologer see my email / phone no ?

No. The astrologer can only see your name, question and birth details only. Your email and phone no. are hidden for your privacy. You are strongly urged to not leave any personal contact information in the question field.

Why was my order cancelled ?

Orders can be cancelled for various reasons. 1) Unclear question 2) Astrologer objection 3) Heavy volume 4) Existing unpaid orders 5) Refund abuse 6) Quality control

Can I specify my astrologer ?

Unfortunately no. We allot questions on a first-come-first-served basis and it is not viable to assign questions to specific astrologers. If you are a repeat user, we assign those questions only to "veteran" astrologers

Is astrology a scientific method to predict the future ?

No, astrology is not a proven science. It is an opinion that you need to consider before accepting. Please read the disclaimer.

Can I leave a review/rating for the astrologer ?

Yes. You will be sent a URL to the anwer where you can add a review and rating. If you do not leave a review within 7 days - the form will be disabled. Read more

Can astrologers see my review history ?

Yes. Astrologers can see your review history (the question and answer are hidden) to let them choose their questions carefully. If you have a history of unreasonable ratings/reviews, then the astrologers might skip your question.

I am not satisfied with the reply. Can I get a refund ?

If you are not satisfied with a reading, you will have the choice to get another astrologer to reply to the question FREE of cost. If you are still not satisfied, we will refund you the money.

I don't want to read the answer. How do I stop the reminders ?

Please click on the "Please delete the answer" link to stop the reminders.

Why has my name been mentioned as "Anon" ?

For user's privacy we sometimes change the name to Anon - short for anonymous.

I am really depressed. Should I use this site ?

Astrology is not a replacement for a good therapist or modern medicine. If you are having depression or anxiety, please contact one of these organisations.

Tags: help